Established in 1983, American Data Group has extensive experience working directly with government entities. ADG has proven to meet client’s growing needs, from the past to today and in the future, by listening to requests and turning them into realities. We understand no two entities are exactly alike which is why we take the following into paramount consideration:
Complete Data Conversions
In 30+ years, no two new client installations have been exactly the same which is why we customize the event based on your timing, and needs, with a logical, adaptable flow. Because ADG has performed a variety of installations on a number of platforms, we have developed and continue to create programs that perform complete and smooth system conversions.
Our specialists will capture your entire data history, or as much as instructed, from a previous system and convert it to our Web version, on your behalf. In the meantime, we will work with you to clean up fields, codes, and any organizational changes that are desired. The converted data will be available online for your review, ensuring its absolute correctness, before we travel to your site for training and/or go-live support. This process, including the extensive training, may take as little as 60 days
Direct & Friendly Support
- Leave the hassle of navigating an endless phone tree behind. We offer remote, on-going support directly to your end user via Go Meet Now web conferencing product. Our dedicated Support Technicians are always a phone call or click away, and you will even get to learn their names.
- With the annual maintenance and support agreement, we don’t charge for your questions, it is included. Additional training is always available by request and priced reasonably.
- We are continually expanding our Online Help resources to provide further convenience in support.
- ADG software includes a feature for you to create your own Online Help Notes that are attached directly to a specific program for future reference and make sense to your own organization’s uniqueness.
A Private Cloud
The software will be installed on your choice of database and operating system and accessed through your own internal private cloud. We provide the source code at no additional cost for your IT staff to have easy access for maintenance. This cloud will also be accessible to employees who may work outside the office.
We maintain the software upgrades with our maintenance and support agreement which is based annually, NOT locking anyone into a fixed, expensive long-term contract. The proof to our business sense and character is that our new Web version release has been a free upgrade to our current clients. In short, there is no conversion or retraining cost to them. The project leader assigned to your account will keep your software current with our automatic releases and updates.