Get it done. Across every department.
Vantage Work Orders (GWS, the Global Work Order System) is one work-order system that every department uses. Citizen complaints, equipment repair, pothole requests, and inter-departmental work all flow through the same queue, with metrics that make month-end reports straightforward.
One queue. Every kind of work.
- Configurable work-order typesCitizen complaints, road repair, fleet maintenance, parks & rec, IT, facilities. Each type carries its own department, priority, and letter templates.
- Routing & assignmentRequest type maps to the responsible department; supervisors assign to teams and resources (labor, equipment, stock, vendor) with a full audit trail of reassignments.
- Status lifecycleFrom web intake through scheduled, open, completed, and closed, with customer-configurable status codes and a tracked history of every status change.
- Citizen complaint intakeResident reports tracked from intake through resolution, with automated correspondence at each stage.
- Equipment & asset trackingLink work orders to Fixed Assets records so service history, parts, and labor accumulate on the asset.
- Roadwork & potholesAddress-based intake, on-map view of open work orders, and priority codes to surface the most urgent items first.
- Automated correspondenceAcknowledgement letters and completion notifications generated from configurable templates, plus email notifications on status change.
- ReportingMonthly metrics by department, type, and status. Reports for council and operational review.
Citizens report. You respond.
A self-service complaint and request portal that lands directly in your work-order queue:
- Online intakeResidents submit a description, location, and request type. The request type routes the submission to the responsible department.
- Status visibilityCitizens see their request status without calling. Acknowledgement and completion notifications go out automatically.
- Triage queueCitizen submissions land in an unconfirmed-requests queue, where department staff review and accept them as work orders or decline with a reason.
Online Services
Other Services
Municipal Court Building Permits Sales Tax Utility Billing Online PaymentsCity Of ADGVille
Workorder Submission Portal
Residents can submit service requests, attach photos, and follow status updates from the responsible department.
Submit A Request
Start A New Service Request with location and photos. No login required.
Track A Request
Register to follow your requests over time and get email status updates.
New Users
RegisterExisting Users
Password ResetDemo Account
login: gwsaccount
password: password1
Work Orders portal
Where residents submit service requests with a description, location, and request type. Submissions route directly into your operations queue with full status visibility back to the citizen.
Connected to the rest of Vantage by default.
See it on your work queue.
30-minute demo focused on the work-order types your departments handle and the metrics your council asks for.
Schedule a Demo