The public-facing front door to your back office.
CitizenLink is the family of self-service portals that residents, contractors, and businesses use to transact with your government, paying bills, applying for permits, filing returns, and submitting requests. Every action lands directly inside the Vantage module that owns the workflow. Same database, same audit trail, configured rather than integrated.
Self-service that actually closes the loop.
Some citizen portals are forwarders that collect data and email it to a clerk who keys it into the real system. CitizenLink is different: it's a configurable front end on Vantage itself.
Citizens transact directly
Account lookups, payments, applications, requests, all done online, on any device, when it's convenient for them.
Data lands in the right module
A utility payment posts to the UB account. A permit application opens a permit record. A complaint creates a work order. Citizen-submitted data lands in the live module record, ready for staff to act on.
Money flows to finance
Every payment posts to AR and the GL with the right fund distribution from the rate and fee codes you already maintain. Reconciliation runs on the same receipt machinery the clerk uses at the counter.
Add CitizenLink only where you need it.
CitizenLink is sold as an add-on per module. Pick the workflows where self-service makes sense for your community and add CitizenLink to those modules.
Utility Billing
Account lookup, bill payment, autopay enrollment, paperless billing, service requests.
Sales Tax & Licensing
Online return filing, license applications and renewals, payments.
Building Permits
Permit applications, fee payment, status checks, inspection requests, code complaints.
Court Management
Online citation and case-balance payment, posted directly to the case.
Work Orders
Citizen complaint and service-request intake with status visibility.
Fund Management
A/R online payments and the public-facing applicant tracking portal for HR.
Cemetery Plot Tracking
Public plot lookup with map view of the located plot.
Every portal, live and clickable.
Each portal has a live demo site you can explore right now. What you see is what your residents and businesses would see. Click through any of them; they're real CitizenLink installations running on sample data.
Utility Billing
Pay bills, view consumption, enroll in autopay, submit service requests.
A/R Payments FMS
Look up open invoices, pay by card or ACH, view AR history.
Applicant Tracking FMS
Public-facing job postings, online applications, status updates.
Sales Tax & Licensing
File returns, renew business licenses, pay online.
Permits
Apply for permits, pay fees, request inspections, submit code complaints.
Court Management
Pay a citation by direct-pay code, or look up an open case and pay the balance.
Work Orders
Submit service requests with a description and location, check status.
Cemetery
Search for a relative's resting place, view it on a cemetery map.
Citizen-facing means security-first.
PCI-aware payment handling
Tokenized payment processing with credit-card and ACH options. Field-level encryption for sensitive data.
Configurable visibility
You decide what's visible and what's available. Different policies for different modules and citizen roles.
Full audit trail
Every login, every transaction, and every action is logged and traceable, just like internal Vantage activity.
See CitizenLink on the modules you care about.
30-minute demo focused on the workflows where self-service makes the biggest difference for your community.
Schedule a Demo